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Empowering insurance company agents
For many insurance customers, placing a claim is the first time they get in contact with their insurance company after years of merely paying their fees. This experience often comes at a stressful time...
View ArticleImprove your operations in 2014: Insurance companies
In our second ‘improving your operations in 2014’ blog, Susanne Richter-Wills looks at some of the key areas where insurance companies can focus to improve their business in 2014. According to...
View ArticleImprove your operations in 2014: BPOs
In the latest post in our ‘Improve Your Operations in 2014’ series, we examine some of the key focus areas for Business Process Outsourcers in 2014. This year, even more than in 2013, Business Process...
View ArticleHandling multiple languages in business
A 2012 study of over 500 senior executives worldwide conducted by the Economist Intelligence Unit found that nearly two in three bosses believe differences in language & culture have restricted...
View ArticleHow to improve mailroom efficiency
Organizations today face huge mailroom challenges with the wide variety in formats of incoming information. Despite the growth of digital channels supposedly making information-handling easier, the...
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BPOs in 2015: Challenges and opportunities for outsourcers
Our business process outsourcing (BPO) expert Susanne Richter-Wills starts a new series in this post, looking at the important issues, challenges and opportunities facing outsourcers in 2015. Another...
View ArticleAre you over the year-end rush yet?
Calendar year end is for most BPOs (business process outsourcers) a hectic time, especially if they are providing services related to Financial Processes. But also many verticals put special pressures...
View ArticleDoes your automation solution control SLAs? Five questions to help you find out
Service level agreements (SLAs) are key contracts in any shared services or business process outsourcing (BPO) relationship. As stated in the 2013 PayStream Advisors report ‘The Road to Financial...
View ArticleAutomation options for BPOs: A 2015 status check
Affordable automation options are one key to greater business success – as they help deliver shorter time-to-market and higher margins. But the fine balance between technology for automation and low...
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Robotic automation: The good, the exciting, and two key things to remember
Looking at industry events in 2015 there is one item that can be found on most agendas – Robotic Automation. A good example is this month’s European Shared Services and Outsourcing Week in Amsterdam,...
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